Current Position:Home > Windows Server 2012 Windows Backup failed with following error code '0x8078006B' (Windows Backup failed to create the shared protection point on the source volumes.).

Windows Server 2012 Windows Backup failed with following error code '0x8078006B' (Windows Backup failed to create the shared protection point on the source volumes.).

Update:10-11Source: network consolidation
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The Volume Shadow Copy service initially was running under the context of System, so we thought that ‘System’ doesn’t have permissions to access network shares. 
When the Volume Shadow Copy service was running under the context of System, this was the error logged:
“failed with following error code '0x8078014B' (There was a failure in creating a directory on the backup storage location.).”
Which is likely due to not having permissions to write to the network location. 
 This is a scheduled backup trying to write to a network location, so we changes the service to run under the context of an account that does have permissions to write to the network share.
  Then the error changed to this:
“failed with following error code '0x8078006B' (Windows Backup failed to create the shared protection point on the source volumes.).”
HRESULT 0x8078006b
DetailedHRESULT 0x8004230f
ErrorMessage %%2155348075
BackupState 12
VolumesInfo <VolumeInfo><VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0"
BlockLevel="0" HasFiles="1" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0"
TotalNoOfFiles="0" Flags="1604" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /><VolumeInfoItem Name="D:" OriginalAccessPath="D:" State="15" HResult="-2139619228"
DetailedHResult="0" PreviousState="0" IsCritical="0" IsIncremental="0" BlockLevel="0" HasFiles="1" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0"
FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="68" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0"
/></VolumeInfo>
We aren’t really seeing anything that gives any hint on what the issue is. 
Any ideas?  Thanks in advance!

The Best Answer

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We are trying to back up folders/files from 2 local drives (C: & D:), both of which have only 10% space used, and 100 GB free. 
We are attempting to back the files up to a Remote Shared File (and there is 100+ GB free space out there). 
  If we try another network location, we receive the exact same error. 
 This is Windows Server 2012, not running Hyper-V and is a physical server not a VM.
Thank you for the link. 
Looking in: 
Event Viewer / Application and Service Logs / Microsoft / Windows / Backup / Operational
But it doesn’t seem to give any more details: 
Log Name:     
Microsoft-Windows-Backup
Source:       
Microsoft-Windows-Backup
Date:         
7/8/2013 8:00:12 PM
Event ID:     
5
Task Category: None
Level:        
Error
Keywords:     
User:         
SYSTEM
Computer:     
servername.edu
Description:
The backup operation that started at '‎2013‎-‎07‎-‎09T02:00:06.273000000Z' has failed with following error code '0x8078006B' (Windows Backup failed to create the shared protection point on the source volumes.).
Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>5</EventID>
<Version>3</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2013-07-09T02:00:12.872602100Z" />
<EventRecordID>30</EventRecordID>
<Correlation />
<Execution ProcessID="3028" ThreadID="3996" />
<Channel>Microsoft-Windows-Backup</Channel>
<Computer>servername.edu</Computer>
<Security UserID="S-1-5-18" />
  </System>
  <EventData>
<Data Name="BackupTemplateID">{A421E864-A115-4288-8D12-F4878CF8A248}</Data>
<Data Name="HRESULT">0x8078006b</Data>
<Data Name="DetailedHRESULT">0x8004230f</Data>
<Data Name="ErrorMessage">%%2155348075</Data>
<Data Name="BackupState">12</Data>
<Data Name="BackupTime">2013-07-09T02:00:06.273000000Z</Data>
<Data Name="BackupTarget">\\servername\BACKUP</Data>
<Data Name="NumOfVolumes">2</Data>
<Data Name="VolumesInfo">&lt;VolumeInfo&gt;&lt;VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="0" HasFiles="1" HasSystemState="0"
IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="1604" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /&gt;&lt;VolumeInfoItem
Name="D:" OriginalAccessPath="D:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="0" IsIncremental="0" BlockLevel="0" HasFiles="1" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0"
NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="68" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /&gt;&lt;/VolumeInfo&gt;</Data>
<Data Name="SourceSnapStartTime">2013-07-09T02:00:06.289250300Z</Data>
<Data Name="SourceSnapEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="PrepareBackupStartTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
<Data Name="PrepareBackupEndTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
<Data Name="BackupWriteStartTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
<Data Name="BackupWriteEndTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
<Data Name="TargetSnapStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="TargetSnapEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="DVDFormatStartTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
<Data Name="DVDFormatEndTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
<Data Name="MediaVerifyStartTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
<Data Name="MediaVerifyEndTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
<Data Name="BackupPreviousState">2</Data>
<Data Name="ComponentStatus">&lt;ComponentStatus&gt;&lt;/ComponentStatus&gt;</Data>
<Data Name="ComponentInfo">&lt;ComponentInfo&gt;&lt;/ComponentInfo&gt;</Data>
<Data Name="SSBEnumerateStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBEnumerateEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBVhdCreationStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBVhdCreationEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBBackupStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBBackupEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SystemStateBackup">&lt;SystemState IsPresent="0" HResult="0" DetailedHResult="0" /&gt;</Data>
<Data Name="BMR">&lt;BMR IsPresent="0" HResult="0" DetailedHResult="0" /&gt;</Data>
<Data Name="VssFullBackup">false</Data>
<Data Name="UserInputBMR">false</Data>
<Data Name="UserInputSSB">false</Data>
<Data Name="BackupSuccessLogPath">
</Data>
<Data Name="BackupFailureLogPath">
</Data>
<Data Name="EnumerateBackupStartTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
<Data Name="EnumerateBackupEndTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
<Data Name="PruneBackupStartTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
<Data Name="PruneBackupEndTime">&lt;TimesList&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;/TimesList&gt;</Data>
<Data Name="BackupFlags">0x9</Data>
<Data Name="ComponentInfoSummary">&lt;ComponentInfoSummary ComponentInfoArrayPresent="1" TotalComponents="0" SucceededComponents="0" /&gt;</Data>
  </EventData>
</Event>