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Windows Media Player 12 Issues in Windows 8.1

Update:10-11Source: network consolidation
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Hi,
I am running Windows Media Player 12 in Windows 8.1, and it will not play anything. I thought it was just an issue with avi video at first, but it is across the board (video and audio). I have followed all the steps given here: http://windows.microsoft.com/en-us/windows7/c00d11b1
Thanks!

The Best Answer

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Hi,
To help you suggest more steps to resolve the issue, I would appreciate if you could answer the following questions:
1.Did you make any changes on the computer before the issue happen?
2.Did you get any error messages?
3.Do you face the same issue while using other player?
I suggest you reinstall Windows Media Player to check the result.
1.Press Win + R, type "appwiz.cpl",press enter.
2.Click "Turn Windows features on or off", uncheck "Media Features" ,and click OK.
3.Then check "Media Feature" again to test it.
Meanwhile, please check your audio driver in Device Manager.
Regards,
Kelvin hsu
TechNet Community Support
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