Current Position:Home > Updated to latest version and now always crashing. Won't open now and won't send the crash report. What do I do?

Updated to latest version and now always crashing. Won't open now and won't send the crash report. What do I do?

Update:10-11Source: network consolidation
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This is what the crash report has under details:
AdapterDeviceID: 0x0416
AdapterDriverVersion: 10.18.10.3412
AdapterSubsysID: 1977103c
AdapterVendorID: 0x8086
Add-ons: %7BF53C93F1-07D5-430c-86D4-C9531B27DFAF%7D:1.0.0.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.7,gmailnoads%40mywebber.com:4.28
AvailablePageFile: 4624433152
AvailablePhysicalMemory: 3425042432
AvailableVirtualMemory: 3744272384
BIOS_Manufacturer: Insyde
BlockedDllList:
BreakpadReserveAddress: 51707904
BreakpadReserveSize: 67108864
BuildID: 20150222232811
CrashTime: 1425183947
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1425002300
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0416, AdapterSubsysID: 1977103c, AdapterDriverVersion: 10.18.10.3412
D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 6105
ShutdownProgress: quit-application
StartupTime: 1425183782
SystemMemoryUsePercentage: 46
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8098750464
TotalPhysicalMemory: 6353920000
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 36.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

The Best Answer

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I haven't yet tried the safe mode but I can.
I did the Windows update in the earlier reply and there were some updates. Those were installed and the computer restarted.
I have had Flash player crashes for some time. In my Plug-in Add-ons, I have two versions of Flash player, the newest one and an older 15 one. I have the older one set to never activate. The problem is the new one also keeps going disabled.
When I have tried to just update the Flash Player, I am never able to exit Firefox. I try closing the tabs and going to the Exit icon. It will keep telling me Firefox is not closed and it can't continue.
I tried to Uninstall the flash player in that program, and it is the same thing. It will not uninstall with Firefox open and nothing I try will allow it.
It is interesting that I tried to import my bookmarks to IE since this problem and it doesn't even recognize there being a Firefox browser.
Please tell me step-by-step how to do the two other suggestions in the earlier reply. These are regarding the Flash player.
Firefox is still crashing.
Thanks,
Karen