Current Position:Home > TS1702 I am having a major problem with a Z2 app. I have written to the three times and received no response. Is there somewhere to report this and at least get my money back?

TS1702 I am having a major problem with a Z2 app. I have written to the three times and received no response. Is there somewhere to report this and at least get my money back?

Update:10-11Source: network consolidation
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When Z2 did their first 5. Update, a message popped up saying you had to do the update. After doing so, another pop-up said to remove and reload the game. In doing so, all my progress/ purchases disappeared. I only updated on my iPad, not my iPhone, so the iPhone app is till on the "you have to install the update to play" status. I've written to Z2 three times with no response. I would at least expect a refund of the $ I have spent on the game.

The Best Answer

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You bought an app but it did not work properly on your device. You can easily report problems with your iTunes Store purchases via the iTunes Store. Here is how:
Launch iTunes > Choose Store > Sign in.
Store > View My Account > Purchase History then Click the Report a Problem button.
Fill out the form explaining the problem you are having.
Submit the problem report and wait for a response from Apple, they usually respond within 24 hours.
Notes:
When Apple emails your invoice, there will be a link on the invoice. You may also click the “Report Problem” link next to the app that you are having issues with to report your problems.
Problems with in-app purchases or free apps, report them here:http://www.apple.com/support/itunes/ww/
Before reporting your issue, make sure that you followed these troubleshooting steps explained here.
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