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TROUBLING INSTALLING PROGRAMS

Update:10-11Source: network consolidation
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Our PC is a TouchSmart 310 1025a model.  It runs on Windows 7. There is something wrong with it installing programs.  We had a problem where our printer stopped working a couple of months ago.  My husband tried to re-install it and couldn't so assumed the printer was at fault.  The printer is a HP Wireless type.  We just bought a new Norton anti-virus as the old one was expiring and tried to install it.  It will not install.  When you put the disc in, it doesn't do anything.  When I go into Computers and then right click, it will come up with the options.  When I click "Launch Norton" it doesn't do anything.  It is supposed to then come up with Install Norton 360 but it doesn't.
It is very frustrating as we now have no anti-virus protection and also no printer.  Can you please help us????!!!!
Thanks,
Shelley

The Best Answer

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Hi
Restore your system to an earlier time or try to reinstall your os using recovery option
steps for system restore
Before you start System Restore, save any open files and close all programs. System Restore will restart your PC.
Open System Restore by clicking the Start button . In the search box, type System Restore, and then, in the list of results, click System Restore.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Follow the steps in the wizard to choose a restore point and restore your computer.
For more information, see System Restore: frequently asked questions.
Use this link to Recover your OS
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00809678&lc=en&product=18703#N72
Hope this Helps!
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