Current Position:Home > Still no Sainsburys Vouchers

Still no Sainsburys Vouchers

Update:11-30Source: network consolidation
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Dear BT,
Despite repeated contacts (phone & emails) requesting a delivery date for my overdue £75 Sainsbury's Gift Card, you have failed to respond. I have email confirmation of my voucher claim (the offer period was stated at 45 days). We are now at day 63 post claim and I have NO CONFIRMATION of the date I will receive it. Please can you deal with this matter IMMEDIATELY.
And can you please ensure that a £75 Sainsbury's Gift Card is sent out as somehow someone at BT cancelled my original order, which only came to light when I called to ask why I had not been connected on the agreed date.  I still do not know how this happened and I complained about it at the time - Incident: 141024-0****** (I have never had any feedback from this). So BT placed another order to replace the one that was incorrectly cancelled by a BT staff member – which was to have the same terms and conditions as the original order I placed. This means that I will get Sainsbury’s vouchers worth £75 NOT whatever the value was when the second BT order had to be placed due to your staff mistakenly cancelling the first order.
Regards,
Alicia

The Best Answer

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Hi Aliciagore,
Sorry about that, please use the 'contact the mods' link in my forum profile to send in your details and we'll contact the gift card team for you. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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