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Printhead fail

Update:10-11Source: network consolidation
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I have an HP officejet pro 8500...it was not producing quality documents.  I opted to purchase new printheads.  I took the old ones out and waited until the new ones arrived to replace them the next day.  I keep getting an error message with the new printheads that I need to replace them.  Did I damage the printer by leaving the printheads out of the machine for 24 hours?  If so, is there anyway to fix this or and I forced to purchase a new all in one?

The Best Answer

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Hello,
Here are some printhead troubleshooting steps that may be able to resolve your issue.
Hope this helps.
I am an HP Employee.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved. If both apply......do both.
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