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I NEED ADOBE SERVICE FOR A REFUND -- TONIGHT

Update:10-11Source: network consolidation
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I'm ready to scream -- I was supposed to be transferred to the department for a refund and instead it timed out and ended my chat:
The chat line is: (EMPHASIS ON THE RED FONT AREAS -- I NEED TO CANCEL DREAMWEAVER CS6 (AS I WAS ASSURED I WOULD HAVE NO PROBLEM DOING) AND GET A REFUND -- I JUST PURCHASED DREAMWEAVER CC.
One moment please while we route your chat to a representative.
All representatives are currently assisting others. Thanks for your patience. A representative will be with you shortly.
Thank you for contacting Adobe Sales. My name is Gavin. How may I help you today?
Gavin: Hi, may I have your first name please?
you: Hi, my name is Barry.  I spoke with your chat line the other night, the night I purchased CS6.  I was on the fence, do I want CS6 (for about $400) or CC (with the ongoing $20 a month fee).  I was told that if I wanted to cancel CS6 and move to CC, it would be OK, since I had only installed CS6 and had not used it yet.  And that I could get the refund for CS6 and install CC at the same time.  At the moment, my purchase from Best Buys had not registered in your system, but I'm sure it has now.  SO THE QUESTION AGAIN -- could you discuss with me the pros and cons of CS6 vs. CC -- I have heard that I will not be able to update/upgrade CS6, that it is close-ended, and that CC will be a constant addition of latest features.  PLEASE ELUCIDATE ME ON WHICH PROGRAM I (A NEOPHYTE WHO JUST PAID SOMEONE TO BUILD ME A WEBSITE) MIGHT WANT TO USE.
Gavin: Hello Barry
Gavin: Let me explain that for you.
you: Hi, -- can you read my lengthy question and provide me your insights, CS6 or CS CC?  Thanks, Gavin - I might have spoken with you the other night even.
Gavin: No, its with other representative.
Gavin: Adobe Creative Cloud is our newest option for you, That will give you everything , plus the ability to sync and store your files
Gavin: If you purchase the software outright at once then you'll be paying the upgrade cost when new version releases but that is not the case when subscribed to Creative Cloud membership since you get free upgrades to future version and will remain current with the latest software tools.
you: Is there some comparison sheet which would lay out the features and benefits of the two programs, side by side, for an educated decision?  I was told that CS6 if purchased outright is NOT UPGRADABLE -- wouldn't that lean me toward DW CC instead, to stay current as features are added and tools too?  IF THAT IS THE CASE, PLEASE REFUND ME THE CS6 COST AND SIGN ME UP FOR THE DW CC PROGRAM INSTEAD.  I was told you could transfer me to the folks in your place who could make this happen -- but I NEED IT DONE TONIGHT!  My website developer is coming tomorrow and needs an installed program to train me on.
Gavin: We are connected, right?
you: sorry, it took time to frame my question
Gavin: That's okay.
Gavin: Barry, I see that going forward all new versions will be through creative cloud membership.
Gavin: I'll help you with the cancellation for your CS6 purchase made once you complete the sign up for Dreamweaver CC, Okay
you: SO, HELP ME TO A DECISION, GAVIN.  What do I do?  Get the monthly fee program and turn in the CS6 for a refund?  HELP
you: Lead the way -- BUT.... AND IT'S A BIG "BUT" -- will it be installed and functioning TONIGHT so my guy can train me tomorrow?  PLEASE ANSWER THEN let's get this new sign up & cancellation into action.
Gavin: I see that there is no option to equalize the CS6 purchase for the CC subscription plan however you need to subscribe first and then will refund the CS6 purchase made.
Gavin: After subscribing to Dreamweaver CC you can download/ install the software immediately
Gavin: Sounds great, right?
you: So you cannot help me -- what do I do?  How do I subscribe first, and how do I get the refund for CS6?  Please advise.  I'm ready to do it NOW! 
Gavin: I'll help you now with the link to subscribe Dreamweaver CC and then help you to get the refund for CS6, Okay
you: fantastic -- I'm at your disposal
you: what do you need from me?
Gavin: Please click here to subscribe
Gavin: I'll stand by please let me know once your done.
you: one last question -- as I said, I'm new to this -- can I later upgrade to Creative Cloud's whole family by just increasing my monthly payment by the difference?  please advise.
Gavin: Yes, that's possible.
Gavin: You can later switch or upgrade to complete creative cloud membership when you require other products.
you: great - I'm purchasing now and will let you know when it goes through
Gavin: Sure
you: do I have to un-install CS6 first? PLEASE ADVISE - I'M STARTING TO DOWNLOAD AND DIDN'T THINK OF IT!!!!
Gavin: Excellent!
Gavin: You can uninstall CS6 version once you complete the download for CC.
Gavin: Barry, please stay online while I transfer this chat to our Customer Service Team for more help on cancellation for your CS6 purchase made, Okay
you: I am online, and DW CC has extracted and is half-way through the next step
you: by the way, here's my proof of purchase--should I proceed through the entire installation and checking for upgrades.  Need I check for upgrades, or is this the latest version?
you:   We received your payment - thank you! Here are the details about that order for your records:   Order Details:    Creative Cloud single-app membership for Dreamweaver (one-year) $19.99 per month Order # AD010920985  
Gavin: Excellent!
Gavin: Please run the download to install, mean while you cancel the order for CS6 purchase made, Okay.
you: Ok - how do I cancel it?  Will you turn me over to that department to effect the cancellation?
Gavin: Yes, please stay online while I transfer this chat.
you: Dreamweaver CC is now installed.  Thanks for your help, Gavin.  I'm so nervous about this because I can't afford to screw it up and have my website guy come tomorrow and not be able to train me.
Gavin: Not to worry!
Please wait while I transfer you to an operator at Adobe Service.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
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We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
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The Best Answer

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Hello Barry,
as one of these DW fans here, I'm very surprised and disappointed how your chat passed off. And I can fully understand your immeasurable disappointment. So I/we won't give up this quickly. Maybe you would succeed by using the written form. The employees have time to reflect your problem in an optional way. Please try it once more and use this form for "Sales Inquiries" (Contact us online):
http://www.adobe.com/products/request-consultation/marketing-cloud.html?promoid=KAWSG
Good luck!
Hans-Günter
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