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HP Photosmart 7520 connection error

Update:11-30Source: network consolidation
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Dear Support Team,
I am using an HP Photosmart 7520 wireless.
Since the printer tried to execute an Update on printer web service, I am not able to print any document with wi-fi.
I read several posts on this forum. Many people seems to face the same issue :
unable to print with wi-fi
printing start then stop after 5 seconds
unable to update the software (connection error with server)
ePrint unavailable...
I tried to update HP Software (hpusetup.exe) : everything is up to date
I tried to update the all-in-one software (PS7520_1315-1.exe) 
I tried to update the printer software (HPCOM_HPPS_7520_FWUpdate2_x64_000_001.exe) : it always failed
I tried the HP Doctor (HPPSdr.exe) : no issue found
I tried with a manual IP.
Nothing work !
I read these posts:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/PhotoSmart-7520-won-t-connect-to-quot-W...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/PhotoSmart-7520-won-t-connect-to-quot-W...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-Photosmart-7520-unable-to-connect-to...

The Best Answer

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Hello @texto,
Thank you for visiting the HP Support Forums!  I see you are getting a connection error with your HP Photosmart 7520, I appreaciate all you have tried so far.
Please contact HP’s Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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