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Email manually deleted, verizon unable to return username name

Update:11-30Source: network consolidation
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My email stopped working one day after 8 years. I contact verizon who advised the email address was manually deleted. I requested that verizon return the email address to me because i've had this email for many years.  Verizon apologized but said there was nothing they could do because they could not return it until 6 mths.  I did not make any changes to my account as the email address just stopped connecting. I dont know who deleted my email but i need to back. Can you imagine just being told that you are out of luck -- so sorry?!  What do I need to do to get my email address restored?

The Best Answer

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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.