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Customer Refund Processing

Update:11-30Source: network consolidation
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We have a customer how overpaid their account by $1,000. What is the best (and easiest) way to process a refund check?

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Dear all,
Sorry to interrupt here. I have a question continueous from previous scenario.
1) Customer Overpaid $1000. (Payment on Account)
2) I return $600 to Customer via Outgoing Payment screen.
3) Go to Link Payment to Invoices, the $1000 is still available to be offset with other future A/R Invoice.
The other system users will misunderstand that there are still overpaid $1000 for this customer.
In fact, the overpaid is left $400 only, what can I do to show the result correct on the screen?
Thanks.
Regards,
Lay Chin
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