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Customer Refund - Customer Deposit

Update:11-30Source: network consolidation
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Dear Experts,
Here we have one scenario - We received 25000 INR Advance from Customer and Recorded Deposit, Customer used 20000 INR from Deposit, Now we have to refund 5000 INR to Customer what is the detail process we have to follow to do Customer Refund when Deposit is existed
Please help me on this..
Thanks in Advance..

The Best Answer

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Hi,
assuming that you are in version R12, you have to create a receivable activity for refund ....
Now query the receipt which has 5000 INR as on-account or unapplied, apply it to the value called Refund ...
and state the receivable activity ...
Now system creates an invoice in payables for this customer automatically, which you can pay ...
Regards,
Ivruksha
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