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Creative Zen V Plus - Seeking your help with "Audio format is not supported" error

Update:11-30Source: network consolidation
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Hi,
I have a problem with my Creative Zen V Plus and am looking for someone to do a quick test to help me. I listen to a lot of MP3 podcasts, so I often rewind, fast forward or set bookmarks inside tracks. When I do those operations in some tracks, I get the error ?Audio format is not supported? when I ?land on certain places in a track (and I am able to reproduce the problem, which happens always at the same place in a particular track).
Here is what I mean by ?land?. For instance, there is a particular track (see the mp3 link below) that whenever I rewind to exactly 35 min 37 seconds, I get the error ?Audio format is not supported? and playback is stopped. If I fast forward to exactly 35 min 37 seconds, I also get the error. If I set a bookmark to exactly 35 min 37 seconds and I then go to that bookmark, I also get the error. But I don?t get the error if I play the track normally without any rewinding or fast forwarding: the track is played and passes the 35 min 37 seconds mark without any error.
Creative Labs customer support wants me to return my player for repair, but I am not sure if the problem is with my player or if the problem would also be present on other Zen V Plus, thus my asking for your help.
I would appreciate if someone of you could try one of my problematic tracks on their player. Here is what you could do to help me:
1- Download and transfer to your Zen V Plus player the following audio file (it'ss a technology podcast and don?t worry, it'ss virus-free, it comes from CNET):
http://podcast-files.cnet.com/podcas...oud_090808.mp3
2- Go to the 35 min and 37 seconds mark, press PAUSE and set a bookmark there.
3- Go into the Bookmarks menu and go to the bookmark you just set.
4- Do you see the error ?Audio format is not supported?, or the audio plays just fine? If the audio plays just fine, could you tell me what are the first words you hear
when going to that bookmark, just so that I am sure we are indeed doing the same test on each of our side?
5- What firmware version is your player at ?
Thank you very much for any help you could bring me.
Patrick

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never mind. figured it out!
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