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CD/DVD will not boot up for P855-S5200 Toshiba Satellite laptop - Rude Tech Support

Update:10-11Source: network consolidation
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Hello. Has anyone else tried changing the boot device order on this computer, only to find that their laptop boots right up to Win 7? I pressed F12 just like it states in the manual (and then pressed F2 to enter setup). I changed the boot order so that the CD/DVD boots first and even went as far as to have the HDD boot last. I saved changes and rebooted. To no avail, it still boots right up to Win 7. So I called Toshiba tech support for assistance. The tech support(less) rep was real quizzical wanting to know why I wanted to boot from my CD/DVD. There are different programs that I have on CD that boot directly before the OS (for example, I like change things up a bit and run Linux once in a while). For some reason this guy didn't like that I wanted to  boot off my CD/DVD from my laptop. Frankly, he didn't buy the computer and it doesn't matter what  or why I want to boot from a CD/DVD. It's a brand new computer that does not function properly. I called Toshiba Tech support to fix a flaw in the computer that was sold to me. Anyway,  I was trying to explain but he kept cutting me off and was very rude. He told me that since I have followed procedure in the manual correctly, that I'd have to go to Toshiba's Advanced Technical Support for a fee. REALLY?! One of the simplest procedures that I have performed on every box I have ever owned, and this guy didn't have a clue to make it happen on a new machine. Instead offering any more explanation than Advanced Technical Support, that rep just hung up on me. Evidently his tech support training consisted of trying to squeeze more money out of the consumer after the purchase. Swing and a miss Toshiba.  So, if anyone has had similar issue with not being able to boot directly off CD/DVD (especially if there's a work around) I'd really appreciate it. If not I'll probably go to Best Buy and they can keep this Toshiba. Thanks.

The Best Answer

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C.B., You assumed correctly as I did use F5/F6 to move the devices up/down until my CD/DVD was at the top. I tried going in and using HWSetup. As soon as I ran HWSetup - it just confirmed that my earlier selection was already present (CD/DVD in first position).  I also tried pressing C as you suggested but that did not work either.
I appreciate your input. I have one more shot at Best Buy to see if the Geeks can solve this dilemma (which I doubt). I may just throw up a video on YouTube to show the BIOS failure of this system.
It's too bad, I used to love Toshiba until this incident. I have a Toshiba laptop from 2004 that is still kicking (and it does boot from CD/DVD). I have even spilled a 1 gallon jug of water all over it - and it came back to life after it dried. I don't know if all P855-S5200s are like this or if I just got a POS. That coupled with the fact that I had deal with that less than knowledgeable and extremely rude tech support rep. Because of the those factors, I will take my computing dollars elsewhere.
Hey Toshiba....are you paying attention??  
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