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Can't add/verify company email

Update:11-30Source: network consolidation
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I was receiving my company e-mail up until a week ago.  The company switched servers and now I can now I can no longer validate the email address.  I deleted the e-mail address thinking that I would just re-enter it.  It will not let me re-enter the e-mail address either.  My company refuses to help because the help desk does not support hand held devices.  Please help!!!

The Best Answer

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Hi and Welcome to the Forums!
You did not say, but it sounds as if you are not on BES. So you are BIS -- but, with what email interface?
If this is OWA, then I suggest using, via PC/Browser, your carrier interface to BIS rather than the device interface to BIS. Be sure that you can use OWA completely from a PC first so that you know you have the correct settings. See this KB for guidelines.
However, depending on what they did, they may be blocking your use in this manner. Since there's no way for us to know what they did, this is purely a guess. But, see this KB.
If it is not OWA, then let us know...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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