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BBM Video Chat Offline

Update:11-30Source: network consolidation
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Yesterday I could chat with my BBM contacts with video chat and now today the option is gone! The video camera icon is gone from any of my BBM contacts that I can chat with. And anyone trying to video chat with me it shows that I am offline! Anyone have a fix for this?

The Best Answer

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Hey Mischek,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Those updates are correct for your BlackBerry Z10.  
If you're connected via a Wi-Fi connection I would make sure your wireless router has these settings whitelisted: www.blackberry.com/btsc/KB26816
Also have you tried to make a BBM Video/Voice chat to several different contacts?
I look forward to your reply.
Cheers.
-ViciousFerret
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