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BB ID problem

Update:11-30Source: network consolidation
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When I want to sign in with my BB ID, a message shows up saying the username and the password don't match, although I am sure they do, as I have reset the password recently. What can I do?

The Best Answer

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Hi MarisaG
So you recently Changed your SIM Card ! If it happened  after changing the SIM card and the error is appearing in your Device , then please follow this Knowledge Base :
KB28212  : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
But before trying any suggestion do your device backup , because as a last resort you may have to follow Resolution 2 to resolve your issue if other suggestion fails.
Good luck.
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