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Update:10-11Source: network consolidation
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Can you tell me why I can use HP e-print on my Ipad but my C4385 is not compatible with AIO remote. My Ipad has no problem finding and printing on my C4385 using HP e-print. However AIO can not find my printer. Every other scan and print app that I have tested has no problem finding my C4385. How is it that this HP software can't find one of its Owen. The printer is connected through the same network as my Ipad.
Thanks !

The Best Answer

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Hi Florami,
Welcome to the HP Support forums.  I understand that the HP All-in-One Printer Remote app is not scanning from your Photosmart C4385 printer.
I have included a document about which printers support the various HP Cloud services. Your printer is not a supported printer for the AiO app.
HP Web-Connected Printers and Supported Cloud Services
Regards,
Happytohelp01
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I work on behalf of HP
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