Current Position:Home > Adobe ID Sign in worked on 1 computer but not another

Adobe ID Sign in worked on 1 computer but not another

Update:10-11Source: network consolidation
I installed Photoshop CS6 beta on my Windows 8 Tablet PC, signed in with the same Adobe ID that I am using now... everything worked fine.  I do the same on a Windows 7 x64 workstation connected to an Active Directory domain and signing in with the same Adobe ID does not work.  It says that my Adobe ID does not match the password.  So the only option is to create a new Adobe ID on this Windows 7 workstation.  I do that using the exact same email address and password that I was attempting to log in with, AND THAT WORKS!  Did I just create a copy of my Adobe ID?  Or did it realize I already have an Adobe ID and used that to activate Photoshop CS6? 

The Best Answer

Actually, on the Windows 8 tablet I typed only the username not the email address and that worked! (My Adobe ID is from before they used email addresses, so that might have something to do with it.)  On the Windows 7 machine I tried all variations of [email protected] and my user all with caps off. Somehow clicking the create new Adobe ID button and entering the same info worked and now PS CS6 is just fine. Weird.